Pre-order is not
the same as dispatch.
Clear delivery, communication, cancellation and return expectations for the HRIMÉO founding drop.
Pre-orders
You can build your founding pre-order bag now. Payment is accepted only when the live secure-checkout status confirms that merchant configuration, shipping and order services are ready. A paid pre-order reserves your place in the founding drop. Products are released for dispatch only after the applicable quality gates are complete, so delivery timelines begin from dispatch rather than the pre-order date.
Shipping & Delivery
HRIMÉO currently ships within India to serviceable six-digit PIN codes. A live serviceability result, shipping charge and estimated delivery window are calculated before payment once your PIN code is entered. The estimate starts from actual dispatch.
Order Updates
You will receive:
- Order confirmation immediately after successful payment verification
- Dispatch notification when your order is released and leaves us
- Tracking information once the shipment is handed to the carrier
If a product is delayed because a quality gate is still open, we will communicate the revised timeline by email and, where consented, WhatsApp.
Cancellation + Returns
A pre-order may be cancelled for a full refund any time before dispatch. Contact WhatsApp Care or reply to the confirmation email with the Order ID. Approved refunds follow your selected original payment method or HRIMÉO Balance, where offered. Original-method refunds are initiated within 7–10 working days after cancellation is confirmed; bank or payment-provider processing time may apply.
After dispatch, report a damaged, defective or incorrectly supplied product within 48 hours of delivery and include clear photographs. Change-of-mind returns and opened or used personal-care products are not accepted, except where applicable law requires otherwise. A quality-release delay does not remove the right to cancel before dispatch.
Packaging + Unboxing
The founding presentation is intended to protect each product and make the three rituals easy to identify. Final materials, box contents and any environmental statement will be published only after packaging specifications and supplier documentation are approved.
Contact
For order help, write to info@activiti.in with your order number. You can also contact WhatsApp Care at +91 96906 00099.